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Frequently Asked Questions
Ordering & Shipping
We offer standard shipping via third party logistics for your orders. Shipping times vary based on your location.
For orders below S$60, there is a delivery fee of S$1.99. Enjoy free shipping for orders S$60 and above.
Yes, we can ship internationally. Please make sure to check that your local customs regulations allow entry of the products before placing order to prevent any issues.
We accept credit/debit cards (Visa/MasterCard, American Express, JCB, UnionPay) and PayNow.
Yes, as we engage third party logistics for the deliveries where there are, in general, areas that most couriers do not deliver. Examples are as follows:
- P.O Box areas and hotels.
- All services are not available for restricted areas e.g. Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island.
Once your order has been shipped, you will receive a tracking number which you can use to track the status of your order.
Thank you for the interest, we do not offer physical pick up of orders at this time.
We endeavour to process and ship your orders as quickly as possible, which may limit our ability to add items or cancel a shipment once it's arranged. However, feel free to contact us, and we will do our best to assist.
Returns & Refund
Please refer to our Returns and Refund Policy.
You will be guided by our customer service team on the specifics of returning a product.
If the return is due to an error or a defective product as described in the Returns and Refund Policy, we will cover the return shipping costs. However, if the return is for personal reasons (e.g., change of mind), the customer will be responsible for the return shipping fees.
Refunds are typically processed within 5-7 business days after we receive the returned product (if applicable). The refund will be issued to the original payment method.
If your package is lost or stolen during shipping, please contact our customer support immediately with the tracking number. We will work with the logistics partner to investigate the issue and resolve it promptly.
If you received a defective / damaged product, please contact our customer service team at hello@loomigroup.com immediately. We will investigate and resolve the issue as quickly as possible.
Others
You may reach out to our customer service team at hello@loomigroup.com or send us a message via WhatsApp at +65 9088 2108. We will attend to you as soon as possible.
Yes, we offer wholesale and private labelling options for businesses, partnership opportunities and bulk purchases for our NeutriCare® All Natural Mosquito Repellent Patches. For more information on becoming a wholesale partner, please contact us.
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest offers by clicking on the subscribe button.